Investing in UX design also in internal systems (e.g. company intranet, tools used by employees or administrative software) is important for several reasons:

Efficiency and productivity : Well-designed systems make work easier, reduce errors and speed up workflows. If employees are able to use the systems effectively without unnecessary problems, they are able to focus on what is important and achieve more in less time.

User satisfaction : User-friendly systems reduce frustration and improve work comfort. When employees feel that the tools support their work and not hinder it, they are more satisfied and engaged.

Less need for training : If the systems are intuitive and easy to use, learning them requires less time and resources. This reduces training costs and frees up time for other more productive activities.

Reducing errors and the need for support : Poorly designed user interfaces can lead to errors that cause production delays, quality degradation or security risks. Good UX reduces these risks and at the same time the need for IT support or corrective measures.

Employee engagement and motivation : When employees feel that the systems they use are designed with them in mind, it can increase their commitment to the company and motivate them to work better.

Scalability and long-term benefit : Well-designed systems are easier to develop and adapt in the future. When the foundation of the system is strong, new functionalities or extensions can be added without major redesigning needs.

Investing in the UX design of internal systems can therefore improve work efficiency, satisfaction and reduce problems, ultimately saving time and money in the long run.