Accessibility requirements in digital services


Accessibility settings for digital services are guidelines and policies that ensure that all users, including people with special needs or disabilities, can use digital services effectively.

Accessibility can include many elements, but here are the key things to consider:

1. Accessibility of the user interface

User interface elements such as buttons, links and menus should be large enough and easily accessible. The elements should also be easily navigable with the keyboard and assistive technologies.

2. Color and contrast requirements

The contrast between the text and the background should be sufficient so that the content is easy to read even with poor eyesight. The use of colors should not be the only means of communicating information; colorblind users need alternative ways to understand the content.

3. Alternative text for images and graphic elements

All images and graphic elements should have an alternative text (alt text) that describes the image or graphic. This helps visually impaired users understand visual content through assistive technologies.

4. Fonts and size to be used

Fonts should be easy to read, and their size should be able to be increased without the content becoming unclear or distracting. Use clear fonts that support legibility.

5. Ease of navigation

Navigation should be clear and consistent. Users should be able to find the information they want easily without unnecessary effort. Links should be easily identifiable.

6. Diversity in different uses

Digital services should be accessible on different devices (smartphones, tablets, computers) and on different operating systems. Responsive design ensures that the user interface works well on all devices.

7. User Control

Users should be given the opportunity to adjust service settings, such as text size, color theme or volume, according to their needs. This increases accessibility and adaptability.

8. Time management

If the service contains time limits (e.g. when filling in forms), users should be offered sufficient time or the option to continue later. Users with special needs may need more time.

9. Accessibility Standards

Follow international accessibility standards such as WCAG (Web Content Accessibility Guidelines), which provide guidelines and best practices for improving accessibility.

10. Testing and user feedback

During design and development, it is important to test accessibility with the right users, including people with special needs. Collecting feedback helps to improve the service.

Summary

Considering accessibility settings in the design of digital services ensures that all users can enjoy the services equally. Careful design and continuous improvement are key to providing accessible digital experiences.



Janne Gylling
Creative Director • janne@jannegylling.fi